Lilac's communication, execution, and delivery of my product sample were perfect. Even though I have decided not pursue this specific product for my first launch, Lilac's customer service and the service from the entire team was so exceptional, I am trying to FIND a product to work on with Shenzhen Dotcom Houseware, so long as Lilac is my account manager! From my experience so far, this is a fantastic supplier. If you need excellent and consistent communication and a product that meets your exact requirements, I highly recommend Shenzhen Dotcom Houseware Products.